FAQ

How does the portrait preview work?

Choose a portrait, upload your pet’s photo and preview it. You approve your portrait before it prints. Try another version or photo if you want to change it.

When is it made and shipped?

Made and shipped in 5–7 days. See our shipping information for delivery details.

Which photo should I use?

Use a clear photo of your pet. Our photo guide explains what works best.

Need help with an order?

Visit order help or contact us.